Privacy policy
This Privacy Policy describes how Luxora (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from luxoracollective.co (the "Site") or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" refer to you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected under this Privacy Policy.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy. If you do not agree with this Privacy Policy, please do not use or access any of the Services.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices, legal requirements, or other operational needs. Updates will be posted on the Site with a revised "Last updated" date.
How We Collect and Use Your Personal Information
To provide the Services, we collect and have collected personal information about you from a variety of sources over the past 12 months. The information we collect and use depends on how you interact with us.
In addition to the specific uses outlined below, we may use your personal information to:
- Communicate with you
- Provide or improve our Services
- Comply with legal obligations
- Enforce our terms of service
- Protect the security of our Site, our rights, and the rights of our users
What Personal Information We Collect
Information You Provide Directly
The personal information you submit to us through our Services may include:
- Contact details: Name, address, phone number, and email
- Order information: Name, billing and shipping address, payment details, email, and phone number
- Account information: Username, password, security questions, and related data for account security
- Customer support inquiries: Any information you include in your communications with us
Some features of the Services may require you to provide specific information. If you choose not to provide certain details, you may be unable to access particular features.
Information Collected Automatically
We may collect data about how you interact with our Services ("Usage Data") through cookies, pixels, and similar tracking technologies. This may include:
- Device and browser information
- Network connection details
- IP address
- Usage patterns on our Site
Information from Third Parties
We may receive personal information from third parties, including:
- Service providers who support our Site and Services, such as Shopify
- Payment processors who handle transactions (e.g., bank account, credit card details, billing address)
Additionally, when you visit our Site, interact with our emails, or engage with advertisements, third-party tracking technologies (such as pixels, web beacons, SDKs, and cookies) may collect information about you.
All third-party data we collect is treated according to this Privacy Policy.
How We Use Your Personal Information
We use your personal information to:
- Provide and improve our Services (e.g., processing payments, fulfilling orders, handling returns, and managing accounts)
- Conduct marketing activities (e.g., promotional emails, targeted ads, and personalized content)
- Enhance security and prevent fraud
- Communicate with you and offer customer support
Cookies
We use cookies to enhance your browsing experience and improve our Site’s functionality. For details on how Shopify uses cookies, visit Shopify’s Cookie Policy.
You may disable cookies through your browser settings, though doing so may impact the functionality of our Services.
How We Share Your Personal Information
We may share your personal information with:
- Service providers (e.g., payment processors, IT support, fulfillment partners, and analytics providers)
- Marketing partners for advertising purposes
- Affiliated businesses within our corporate network
- Legal authorities if required by law
We do not sell or share your personal information without your consent.
Third-Party Websites & Links
Our Site may include links to external websites. We are not responsible for their privacy policies or security practices and encourage you to review their terms before providing any personal data.
Children’s Data
Our Services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us for removal.
Security & Data Retention
We implement reasonable security measures to protect your personal information. However, no system is entirely secure. We retain personal data only as long as necessary to provide Services, comply with legal obligations, and resolve disputes.
Your Rights
Depending on your location, you may have rights regarding your personal information, such as access, correction, deletion, and data portability. To exercise these rights, contact us.
Contact Us
For any questions regarding this Privacy Policy or to exercise your rights, please reach out to us at:
📧 support@luxoracollective.co